Privacy Policy
Emerald Cleaning respects your privacy. This page explains, in plain language, what personal information we collect through this website, why we collect it, how we use it, and the choices you have.
Introduction
Emerald Cleaning (“we”, “us”, “our”) provides home, end of lease, Airbnb, commercial, strata, carpet, window, specialist, outdoor and car cleaning services across Australia. We only collect what we need to respond to your enquiry, prepare a quote, arrange and carry out a clean, and run this website.
We do not sell personal information, and we do not share it with anyone for their own marketing.
Information we collect
We collect the information you choose to give us — mostly when you request a quote or contact us. Depending on what you send, this may include:
- your name, email address and phone number
- your suburb and postcode, and the property address when a clean is arranged
- details about the job — the service you need, the type and size of the property (for example bedrooms and bathrooms), your preferred date, and anything you tell us in your message
- photos you choose to upload with a quote request
- access instructions you give us for a booked clean, such as where a key or lockbox is
Like any website, we also receive some technical information from your browser when you visit — such as your general device type and how you arrived at a page. This is covered under Website analytics.
How we collect information
We collect personal information directly from you, through:
- the quote request form on this website
- phone calls, emails or WhatsApp messages you send us
- conversations with your area coordinator or cleaner
We do not buy personal information, and we do not collect it from public sources to contact you.
How we use your information
We use the information you provide to:
- respond to your enquiry and prepare a personal quote
- match you with a suitable cleaner and arrange the clean
- contact you about an existing enquiry or booking, including follow-ups after your first few cleans
- deal with feedback, our satisfaction guarantee, or any issue with a service
- keep records of enquiries and bookings for our business and legal obligations
Photos you upload are used only to understand and quote the job, and are seen only by our team.
Cookies and similar technologies
Cookies are small files a website can store in your browser. This website uses:
- Essential cookies set by WordPress, the software this site runs on, for security and to make the site work properly.
- Analytics cookies, if enabled — see Website analytics.
Most browsers let you block or delete cookies in their settings. Blocking essential cookies may affect how parts of the site work.
Website analytics
We may use analytics tools, such as Google Analytics or Google Tag Manager, to understand in general terms how people use this website — for example which pages are viewed and how many quote requests are sent. This helps us keep the site useful.
This data is aggregated and does not identify you personally, and we do not combine it with the personal information you send us in a form.
Sharing of information
We do not sell personal information. Within Emerald Cleaning, your details are shared only with the people who need them to arrange and carry out your clean — such as your area coordinator and the cleaner attending.
We may also share information with service providers who help us run this website and our business (for example our website host and email provider), solely so they can provide that service to us and only as far as necessary. We may disclose information if the law requires it.
Third-party services
This website uses a small number of third-party services:
- Google Maps — to show our location.
- Google reviews — to show genuine customer reviews from our Google Business Profile.
- WhatsApp — only if you choose to message us through it.
These services may load their own content in your browser when that part of the page is used, and are covered by their providers’ own privacy policies. Our fonts are hosted on our own website, so no font requests go to third parties.
Data security
We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access — including secure (HTTPS) connections on this website and limiting access to the people who need it.
No method of storing or sending information online is completely secure, so we can’t promise absolute security — but we take the responsibility seriously.
Data retention
We keep personal information for as long as reasonably necessary to respond to you, provide a booked service, and meet our record-keeping and legal obligations. We don’t keep it indefinitely for no purpose.
Your privacy rights
As an Australian business, we handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This generally means you can ask us:
- what personal information we hold about you
- to correct it if it is wrong
- how we have used it
If you have a privacy concern we haven’t been able to resolve with you directly, you can contact the Office of the Australian Information Commissioner (OAIC).
Accessing or correcting your information
To ask what we hold about you, or to correct it, email topsydneycleanerss@gmail.com or call 0411 114 698. We’ll respond as promptly as we reasonably can.
Marketing communications
We don’t run an email marketing list at this time. If that changes, we will only send marketing with your consent, and every message will include a clear way to opt out.
External links
This website may link to other sites, such as our Google Business Profile or Google Maps. We aren’t responsible for the content or privacy practices of external websites.
Children’s privacy
This website and our services are for adults arranging cleaning. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time — for example if how this website works changes. The “Last updated” date at the top shows the latest version.
Contact us
Questions about this policy or how your information is handled? We’re happy to talk it through.
- Email: topsydneycleanerss@gmail.com
- Phone: 0411 114 698
- Address: 420 Pitt St, Haymarket NSW 2000
- Or use our contact page
See also our Terms & Conditions.