Terms & Conditions
These Terms explain what to expect when you use this website or book a clean with Emerald Cleaning — in plain language, with nothing hidden in the fine print. If anything is unclear, please ask us before you book.
Introduction
These Terms & Conditions (“Terms”) apply to your use of this website and to any cleaning service you book with Emerald Cleaning (“we”, “us”, “our”). By using this website or booking a service with us, you agree to these Terms.
Definitions
- “We”, “us”, “our” means Emerald Cleaning.
- “You”, “your” means the person or business requesting or booking a service.
- “Services” means the cleaning services described on this website.
- “Website” means emeraldcleaning.com.au.
- “Booking” means a clean we have confirmed with you.
Services
We provide home, end of lease, Airbnb and short-stay, office and commercial, strata, carpet and upholstery, window, hard floor, specialist, outdoor and car cleaning services across Australia, as described on our service pages. The exact scope of each clean is confirmed with you when we quote or book it.
For regular cleans we aim to send the same cleaner each time and will try to accommodate a change of cleaner if you ask, but we can’t guarantee that a particular cleaner will attend every visit.
Quotes and bookings
You can request a quote through the form on this website, by phone, email or WhatsApp. A quote request is not a booking — nothing is booked until we have confirmed a time and the price with you.
Arrival times are estimates. If a booked time needs to change, we’ll tell you as early as we reasonably can.
Your responsibilities
To help us clean safely and well, please:
- give us accurate details about the property and the work you’d like done — photos help
- tell us about anything that could affect safety or access, such as pets, alarm systems or areas to avoid
- put away valuables, fragile items and anything you don’t want handled
- make sure water and power are available where the job needs them
Access to the property
You are responsible for arranging access at the agreed time — for example by being there, leaving a key or lockbox code, or arranging access through an agent or building manager.
If we can’t get in at the agreed time, we may not be able to complete the booked clean, which may affect scheduling or cost. We’ll talk to you about it first.
Pricing
We quote every job personally, based on the information you give us, in Australian dollars (AUD). If the property’s size or condition turns out to be materially different from what was described, the price may need to change — and we will discuss that with you before going ahead.
Payment
Payment is due as agreed with you when the clean is booked or on completion. We accept bank transfer, credit card, cheque and cash. If you have a question about a payment, contact us and we’ll sort it out.
Cancellations and rescheduling
Plans change. If you need to cancel or reschedule, please let us know as soon as you can — the more notice, the easier it is for us to accommodate.
A late cancellation can stop us offering that time to someone else. Any cancellation or rescheduling fee will be discussed with you directly, never charged without notice.
Service limitations
Unless we agree otherwise in writing, our services don’t include pest control, licensed asbestos or hazardous-material removal, structural mould remediation, or work at heights that needs specialist access equipment.
Results depend on the condition of the surface. Heavily soiled, damaged or worn items can’t always be restored to like-new, and we’ll tell you if we think something is unlikely to come up fully. We may decline work we reasonably consider unsafe or outside the scope of the service.
Our satisfaction guarantee and complaints
Every clean is covered by our 100% satisfaction guarantee. If you’re not happy, please tell us what happened as soon as you can — your area coordinator will work with you to understand the issue and arrange for us to put it right.
Damage or property issues
We take care in your home or workplace. If you believe something was damaged during a visit, please tell us as soon as reasonably possible, with as much detail (and photos) as you can, so we can look into it and agree a fair resolution with you.
Website use
This website is here to tell you about our services and let you request a quote. Please use it only for those purposes, and not in any way that could damage, disable or interfere with it.
Intellectual property
The content on this website — including text, images and the Emerald Cleaning name and logo — belongs to us or our licensors and may not be copied or reused without our permission, except as needed to view the site in your browser.
Third-party links
This website may link to other sites, such as our Google Business Profile or Google Maps. We aren’t responsible for the content, accuracy or practices of external websites.
Limitation of liability
To the maximum extent permitted by law, Emerald Cleaning is not liable for any indirect or consequential loss arising from the Services. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
Changes to these Terms
We may update these Terms from time to time — for example if how we operate changes. The “Last updated” date at the top shows the latest version. Bookings already confirmed are covered by the Terms in place when they were confirmed.
Governing law
These Terms are governed by the laws of New South Wales, Australia, where Emerald Cleaning is based.
Contact us
Questions about these Terms? We’re happy to talk them through before you book.
- Email: topsydneycleanerss@gmail.com
- Phone: 0411 114 698
- Address: 420 Pitt St, Haymarket NSW 2000
- Or use our contact page
See also our Privacy Policy for how we handle your personal information.